Service Excellence

Enhancing Mind-set Skills for Exceptional Service Delivery

Seminar

1 Date available

Certificate of Attendance

Virtual learning

8 Lessons

Available online

Seminar Number: IDN-E3-VC

Taking this course will help you become a better customer service representative. You'll gain the skills to confidently handle challenging situations and anticipate and meet customer needs.

By focusing on both proactive strategies and continuous improvement techniques, participants will gain a deeper understanding of what it takes to deliver exceptional service consistently. This dynamic session explores various approaches to fostering service excellence, empowering each individual to make a positive impact within their respective roles.

Discover actionable insights and practical methods to enhance service delivery, while embracing a customer-centric mind-set that promotes excellence across the organization. Join us to unlock your full potential and contribute to a culture of service excellence.

Benefits

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Increase your self-awareness of service excellence skills
Greater understanding of customer expectations, perceptions and needs
Engineering provides service excellence
Increase your confidence and communication skill
Build strong relationships with customers
Maintaining service excellence to customers

Target group

Top management
Quality manager,
Management representative

Requirements

No Prerequisites required. Anyone can complete this course.

Training outline

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World class service excellence
Service expectations
Communication skills
Understanding customer needs
Manage complaints effectively

Other information

For payment and other inquiries, please contact our Sales Executive:

Ms. Rezky Citra - (Rezky.Citra@tuv.com | +62 896-1257-3270)
Ms. Novia Yulianti - (Novia.Yulianti@tuv.com | +62 814-1350-3255)
Mr. Hendra - (Hendra.hendra@tuv.com | +62 856-2448-0758)
Ms. Jesseca Cindy - (Jesseca.Cindy@tuv.com | +62 812-8183-8854)

ADDITIONAL INFORMATION

Fees are inclusive of training materials and certificate.
Training fees exclude 11% VAT.

CANCELLATION POLICY

TÜV Rheinland Indonesia, reserves the right to postpone and cancel public courses.
Unless cancelled by TÜV Rheinland Indonesia, training fees are non-refundable.
Participants with late cancellation (five days prior the training schedule) will not be refunded. Full amount of the training fee will be charged and invoiced.
Transferability: If you are unable to attend, a substitute delegate may attend in your behalf. Please provide the name and title of the substitute delegate

Date selection