Service Excellence
Taking this course will help you become a better customer service representative. You'll gain the skills to confidently handle challenging situations and anticipate and meet customer needs.
By focusing on both proactive strategies and continuous improvement techniques, participants will gain a deeper understanding of what it takes to deliver exceptional service consistently. This dynamic session explores various approaches to fostering service excellence, empowering each individual to make a positive impact within their respective roles.
Discover actionable insights and practical methods to enhance service delivery, while embracing a customer-centric mind-set that promotes excellence across the organization. Join us to unlock your full potential and contribute to a culture of service excellence.
Benefits
Target group
- Top management
- Quality manager,
- Management representative
Requirements
No Prerequisites required. Anyone can complete this course.Training outline
Other information
For payment and other inquiries, please contact our Sales Executive:
- Ms. Rezky Citra - (Rezky.Citra@tuv.com | +62 896-1257-3270)
- Ms. Novia Yulianti - (Novia.Yulianti@tuv.com | +62 814-1350-3255)
- Mr. Hendra - (Hendra.hendra@tuv.com | +62 856-2448-0758)
- Ms. Jesseca Cindy - (Jesseca.Cindy@tuv.com | +62 812-8183-8854)
ADDITIONAL INFORMATION
- Fees are inclusive of training materials and certificate.
- Training fees exclude 11% VAT.
CANCELLATION POLICY
- TÜV Rheinland Indonesia, reserves the right to postpone and cancel public courses.
- Unless cancelled by TÜV Rheinland Indonesia, training fees are non-refundable.
- Participants with late cancellation (five days prior the training schedule) will not be refunded. Full amount of the training fee will be charged and invoiced.
- Transferability: If you are unable to attend, a substitute delegate may attend in your behalf. Please provide the name and title of the substitute delegate
- Top trainersExpert trainers to help you get ahead with competence learning.
- 1,000+ trainingsTopic seminars and competency courses to help you learn, grow, and build your skills.
- TÜV CertificationYour global hallmark of competency confirmation. Trusted and accepted worldwide.